Refund & Returns Policy
Last updated: February 9, 2026
Thank you for shopping at Pure Joy Arts! We take great care in packaging and shipping our paint kits to ensure they arrive in perfect condition.
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns or exchanges at this time.
Damaged or Defective Items
If your order arrives damaged or with defective materials, please contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost to you.
How to Report a Problem
Email us at hellopurejoyarts@gmail.com with:
- Your order number
- Photos of the damaged or defective item(s)
- A brief description of the issue
We will respond within 2 business days.
Refunds for Damaged Items
If we approve a refund for a damaged or defective item, it will be processed to your original payment method within 5-10 business days.
Contact Us
Questions? Reach out to us at:
Email: hellopurejoyarts@gmail.com
Website: purejoyarts.com